Creating a learning culture to drive business results

I was recently invited by the Singapore Indian Chamber of Commerce & Industry to speak on “Creating a culture of learning”. During which, I shared my thoughts on what are the key elements required to put your organization in a better position to establish the desired learning culture as well as suggested some possible tools that could be implemented depending on the varying context.

Time For HR to Wear A Customer Service Hat!

Working at the world’s best airport has made me realize the importance of service excellence and providing a pleasantly surprising experience for the customers. As HR professionals, we serve internal customers too, don’t we? What are some lessons that we can learn from the service industry and apply to our internal customers – the employees?